Frequently Asked Questions (FAQ)
What are CleanCarts.us products?
CleanCarts.us offers a premium selection of cannabis THC products, including vape cartridges, concentrates, edibles like rosin gummies, and all-in-one disposable devices. We focus on providing high-quality, clean, and compliant cannabis products.
Are your products legal?
Yes, CleanCarts.us operates in strict compliance with all applicable state and local laws and regulations concerning the sale and distribution of cannabis THC products. We ensure that our products meet all legal requirements in the jurisdictions where we operate.
What is the legal age to purchase your products?
You must be of the legal cannabis consumption age in your jurisdiction to purchase our products. This is typically 21 years of age in many regions. We do not knowingly collect information from or sell products to individuals below the legal age.
How do I place an order?
You can browse our selection of products on our website, add items to your cart, and proceed to checkout. You’ll need to provide shipping and payment information to complete your order.
What payment methods do you accept?
We accept various payment methods, which are securely processed by third-party payment processors. We do not store full credit card details on our servers.
Can I cancel my order?
You may cancel an order within 24 hours of placing it, provided it hasn’t been processed for shipment. Please contact our customer service team immediately via chat support or email at sales@CleanCarts.us to request a cancellation.
What is your return policy?
We accept returns within 7 days of the delivery date for items that are unused, in their original, unopened packaging, and in the same condition you received them. Due to regulatory and hygiene reasons, certain products like opened vape cartridges or concentrates are generally not returnable unless proven faulty upon arrival. Please refer to our detailed Refund and Return Policy for more information.
What if I receive a faulty or damaged item?
If you receive an item that is faulty or damaged upon arrival (DOA), please contact us immediately (within 48 hours of delivery) with detailed information and clear photographic or video evidence. We will assess the issue and arrange for a replacement or refund, including covering return shipping costs if the fault is confirmed.
How do you protect my privacy?
Your privacy is a top priority for us. We collect necessary information to process your orders and improve our services, and we employ various security measures to protect your data. We do not share your personal information except with trusted service providers to fulfill our services or as required by law. For full details, please review our Privacy Policy.
How can I contact customer service?
You can reach our customer service team via our website’s chat support or by emailing us at sales@CleanCarts.us. We’re here to help you!